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F.A.Q.

Review our most Frequently Asked Questions

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HISTORY

SUSTAINABILITY

  • Care Instructions
    The following care instructions can help preserve your warranty rights: Rotate your mattress from end-to-end at 2 weeks and then every 2-3 months thereafter. King and Queen mattress sets must be supported by an appropriate frame with a rigid center bridge bar and supporting leg. It will also need at least (i) 5 legs, or (ii) 5 equally spaced hardwood cross-slats. Use a quilted mattress pad to avoid stains. When moving, carton your mattress and transport it on its side. Do not remove the law tag or label containing the model name. Do not bend, stand or jump on the mattress. Do not use cleaning fluids on the product. Do not smoke in bed or expose the mattress to open flame or fire.* Do not lift your mattress by its handles. Handles should only be used for positioning the mattress on the foundation.
  • What is the warranty of your mattress?
    Our mattress comes with a 10-year limited warranty that covers manufacturing defects. Please visit our terms and conditions page here to learn more about our limited warranty policy.
  • How do I check on the status a refund?
    If the method of payment used for your purchase was a check, cash, debit or credit card, please allow 7-10 business days for your refund to be processed. If you financed your purchase, it may take up to 2 billing cycles for your refund to appear on your account.
  • How long is the warranty period?
    The Warranty Period begins on the date of purchase shown on your sales receipt and follows the Warranty Schedule below. To determine the Warranty Period that applies to your product, see the 3-Digit Code shown on the law tag affixed to your mattress and refer to the following Warranty Schedule: 3-Digit Code 000 110 330 550 100 150 514 109 103 105 200 Warranty Period No Warranty 1 Year 3 Years 5 Years 10 Years 15 Years 5 Years 10 Years 10 Years 10 Years 20 Years Non-Prorated Period N/A Year 1 Years 1-3 Year 1-5 Years 1-10 Years 1-15 Year 1 Year 1 Years 1-3 Years 1-5 Years 1-10 Prorated Period N/A N/A N/A N/A N/A N/A Years 2-5 Years 2-10 Years 4-10 Years 6-10 Years 11-20
  • What is covered by the warranty?
    If a defect occurs during the Warranty Period, Sherwood shall, at its discretion, repair or replace your mattress or foundation after a complete inspection and determination that the damage is a result of a manufacturing defect during normal use. The fee for repair or replacement for product that is in the Prorated Period of ownership is calculated as follows: (Purchase Price) x (# of Years Owned) ÷ (Warranty Period). In all cases, transportation costs of the product to and from the store or factory, as applicable, are not covered by this Limited Warranty and are the responsibility of the purchaser. If the identical product is not available, Sherwood may substitute a product of comparable value. In the event of repair or replacement, the Warranty Period shall continue from your original purchase date. This Limited Warranty is only valid for the original purchaser of the product.
  • How do I make a warranty claim?
    If you discover a defect in your mattress or foundation, please contact the authorized Sherwood dealer where you purchased your sleep set. If the dealer is no longer in business or you have moved outside the service area, please contact Sherwood’s Customer Service Department. To make a claim use our contact form and make sure that… You upload a copy of the original bill of sale. Needed to determine the original date of purchase and the purchase price. You upload a photo of the label containing the model name and the law label. Must be attached to identify the bedding and validate this Limited Warranty. You are the original purchaser of the product and provide the law label for this Limited Warranty to be valid.
  • What is not covered by this warranty?
    Claims made by anyone other than the original purchaser of the product. Claims made outside the United States. Product that is purchased from an unauthorized Sherwood dealer. Structural damage from using an improper bed frame (see Care Instructions). Structural damage from not using the mattress in conjunction with a matching foundation or equivalent (see 1633 law label affixed to mattress for matching foundation(s)). Burned, stained or soiled fabric, even if the product is defective. Damage due to abuse such as bending, or standing or jumping on the mattress. Comfort or firmness preference of the product. Body impressions less than 1.5” (3/4” for smooth top or non-quilted type mattresses). Body impressions less than the amounts indicated are caused by the natural compression and settling of quality upholstery materials and are not considered a manufacturing defect. They are an indication that the upholstery layers are conforming to your body’s individual contours. Floor models and bedding sold “As-Is”. Replacement of a non-defective piece in the sleep set because the matching piece is defective. Handles and Corner Guards. Transportation costs of the product to and from the store or factory, as applicable.
  • Warranty Disclaimer
    ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. THE SERVICE TERMS STATED IN THIS LIMITED WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. SHERWOOD SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. This Limited Warranty is valid only in the United States and gives you specific legal rights that may vary from state to state. * Your product meets the requirements of the Federal Flammability Standard, 16 CFR 1633, when your mattress is used alone or with one of the foundations specified on the 1633 law label affixed to your mattress. Although your product meets federal flammability standards, its flame resistance may be impaired if any of the following occur: a non-matching mattress and foundation are used together; the outer cover of the mattress or foundation is damaged, torn or punctured; or mattress handles are torn from the side of the mattress.
  • What sizes are available for purchase?
    Sherwood Mattresses are available in Twin, Twin XL, Full, Queen, King and California King. We chose this initial offering to align with our best selling bedding sizes, and we plan to listen to customer feedback as we enhance our mattress offerings.
  • Do I need to flip the mattress?
    We do not recommend flipping the mattresses, however, we do recommend rotating your mattress from end to end two weeks after receiving your order. We then recommend rotating your mattress every two to three months thereafter. By rotating your mattress you can extend its life span.
  • Does the bed need a break-in period?
    No.
  • Are Sherwood Beds Adjustable-friendly?
    Yes
  • Do you offer foundations?
    Absolutely. We offer a 5″ low-profile and a standard 9″ Semi-Flex® foundation. Our Semi-Flex® Performance Grid 5″ foundation is made from steel and is better than wood because it’s proven stronger and, unlike wood, it won’t crack and squeak over time. 10-year warranty.
  • Is our bed CERTI-PUR certified?
    Yes
  • What forms of payment do you accept?
    We accept Mastercard, Visa, Discover, and American Express.
  • Do I pay for shipping?
    No. We offer free white glove delivery on every mattress product sold directly from our website.
  • Do you deliver over the weekends?
    We do not offer weekend deliveries. All orders ship and deliver Monday through Friday.
  • Can I request a specific delivery date?
    We do not offer specific delivery dates.
  • Is there sales tax?
    We charge sales tax from the 4 states we ship from. These include Florida, Texas, Kentucky and Arizona.
  • How long will it take for my order to arrive?
    Typically all online made to order Sherwood Bedding mattresses takes 4 days to make. Delivery would be another 2 weeks or so. You will be contacted by our shipping partners to schedule your free white glove delivery.
  • Will the white glove delivery take my old mattress away?
    You must order it at the time of purchase. Disposal of your old mattress is $90.00 (one-time fee)
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